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Frequently Asked Questions

Find answers to frequently asked questions here.
If you don’t find the answer you’re looking for, then please give us a call.

What is required to place an order?

In order to reserve equipment for your event, a down payment of 50% is required. Deposits are nonrefundable.The balance of the order is due two weeks prior to the event. All charges are for time out, whether the product is used or not. We accept all major credit cards, cash, and check.

How far in advance should I place my order?

Advance reservations are encouraged to ensure availability. We recommend that you should place your rental reservation as soon as you know you’re having a party.

What if there is a issue during the event?

We are available 24 hours a day to handle whatever issue may arise. You can contact us during our regular office hours or by an emergency number at our office.

If before or during your event any of the the equipment (tents/tables/chairs) becomes unsafe or are damaged, please discontinue use and contact us immediately.

Who sets up and takes down the equipment?

Our professional installation crew will safely and securely set up and take down tent canopies, sidewalls, stages, and dance floors.

Everything else (tables, chairs, linen, etc.) can be set up by our staff for an additional charge. Otherwise, these need to be set up and taken down by the customer.

Can the tent be setup on asphalt or cement?

Setting up a tent on an asphalt or concrete usually requires us to drive stakes or drill holes through the surface. (We fill the holes after the stakes are removed.) In some cases we may be able to use weights to secure the tent on a solid surface - if this is the case, an additional fee will be charged based on how many blocks are required.